REFUND POLICY

What are the terms and conditions for refund?

  1. You can ask for a refund/free replacement against any of your order within 7 days of its date of delivery, provided that the products are found to be defective/ damaged.
  2. All refunds will be credited in your Vogue saga Wallet as store credits which you can use to shop on Voguesaga.com
  3. If you are a guest user you will need to register with the email address which you had used to place your order to access your account.
  4. For any other requests or queries regarding this, kindly write to us at (email Id)

What are the rules for Courier charges refund?

  1. In case of manufacturing defects, for all self-shipped returns, we will provide you a cashback of Rs.75 for shipments weighing upto 500 grams.
  2. For every next 500-gram slab, an additional Rs.50 will be added to the refund amount.
  3. For example, a single t-shirt piece weighs around 250 grams which if returned would give you a cashback of Rs.75 in your account.
  4. If you happen to return 3 t-shirts, your return shipment weighs 750 grams and would give you a cashback of Rs.125.
  5. Please make sure your courier costs do not exceed our cashback rates. We recommend using ‘Speed Post’ as your courier service.
  6. Speed Post is a government of India owned entity and has the most widely distributed postal network in India.
  7. Courier refund rates are fixed and will not change depending on the courier service you choose to return the product.
  8. If the courier cost is lesser than Rs.75, you will still be receiving a cashback of Rs.75.

How long the refund procedure takes?

  1. The refund procedure will be initiated within 24-48 hours once we receive your product. Once initiated, the amount will reflect in your Vogue saga E-wallet as store credits or Discount coupons exclusively for you will be provided.

Where should I return my product?

You are requested to courier the product to us at the address mentioned below and we will reimburse courier charges incase of manufacturing defects only. (You will be credited Rs.75 cashback. If courier costs more than Rs.75, please retain your invoice and we will reimburse you accordingly)

VOGUE SAGA
Ground Floor,

Opposite Deshmane Building,

Galande Nagar, Wadgaonsheri, Pune 411014

I haven’t received my refund yet. What should I do?

  1. We update our customers through emails once we initiate the refund procedure.
  2. If our last email states that we have initiated the refund procedure, kindly wait for the process to complete.
  3. For queries you can write to us at (emailId)